EXPEDIBUS Terms and Conditions

1- TERMS OF SERVICE

1.1 - WEIGHT AND DIMENSIONS:
We ship any package weighing 75 lbs (34 kg) or less as per the conditions described below.

The package's dimensions must not exceed 20* x 40 x 84 in. (50 x 100 x 213 cm), to a maximum of 39 cu. ft. (1.10 m³). Packages must weigh less than 75 lbs (34 kg). Cu. ft. = (Height in inches x Width in inches x Length in inches) ÷ 1,728 in. *The height can be up to 24 in. (60 cm) as long as the package's total volume does not exceed 39 cu. ft. .

A) SHIPPING BY BUS:
A shipment on a single bill of lading can include up to five (5) packages from a single sender to the same recipient.

B) PICKUP AND DELIVERY:
Several bills of lading may be assembled on one trip, provided the truck is not overloaded.

1.2 - IDENTIFICATION
The name, address and telephone number of the sender and recipient must be clearly indicated on all packages, including those from shipments with multiple items. Warnings such as "fragile," "perishable" or any other relevant information must also appear on packages where applicable.

1.3 - CONTENT
The sender must declare the content and value of any package being shipped and comply with restrictions.

EXPEDIBUS reserves the right to open and inspect packages to verify their content.

1.4 - MOVING
We accept shipments of personal effects, provided the transaction is paid in full at the original point of sale.

1.5 - TIRES AND RIMS:
Tires (with or without rims) and rims alone must be fully and securely packaged and protected in a manner ensuring they will remain so at all times during shipping. A set can be shipped if items are wrapped individually and weigh less than 75 lbs (34 kg) each.

2 - RATE STRUCTURE

2.1 - SHIPPING BY BUS:
The cost of shipping is based on weight, distance travelled and volume. The rate for basic service includes shipping costs from the origin point of sale to the destination point of sale. Regular rates apply to packages under 12 cu. ft. Packages 12 to 39 cu. ft. will be charged at double the regular rate. Any shipment where fees will be payable at destination is subject to an additional charge of $3 + tax.

BUMPERS:
Shipments of bumpers are automatically charged at double the regular rate (see rates for packages 12 to 39 cu. ft.). Bumpers must be fully packaged and protected in a manner that ensures they remain so during shipping.

2.2 - PICKUP AND DELIVERY:
Pickup and delivery charges will be added to the shipping fee. For packages with two dimensions exceeding 40 in. (oversized package), pickup and delivery charges will be double the regular rate, regardless of the packages' overall dimension. If more than one truckload is required for a single pickup or delivery, the rate applies independently to each load. If a special truck is needed to complete the trip, special charges will apply where this service is offered.

3 - PROHIBITED (FORBIDDEN) PACKAGES

• Animals (including insects and other living species, with the exception of tropical fish, which are shipped at the sender’s risk)
• Cash
• Alcohol going to a destination outside the SAQ's purview
• All packages valued at over $1,000 (unless special authorization is obtained in writing from customer service)
• Any substance that is illegal to possess or transport
• Firearms
• Tobacco
• Cannabis and all its by-products
• Hazardous materials identified as such by a material safety data sheet (such as batteries containing liquid)
• Biological substances such as UN medical packages (UN 3373, Biological Substance, Category A and B)
• Mattresses, regardless of their size
• Tires and/or rims that are not wrapped—they must be wrapped individually
• Packages that are not properly packed or are packed in a manner that does not protect the contents or that risks causing damage to other clients’ packages or baggage (packages wrapped in plastic film are not accepted)
• Any goods shipped for payment on delivery (PSL or COD)

4 - INSURANCE

4.1 - VALUE
The sender must declare the value of any package shipped and is responsible for properly packaging items. Proper packaging means protection that will hold up in transportation from the departure point of sale to the destination point of sale. In case of loss or damage, the carrier’s liability is limited to the actual value of the item up to a maximum of $100 per shipment if no additional insurance was paid.

4.2 - COVERAGE
Insurance coverage up to a maximum of $1,000 is available at a small extra charge. Any item valued at over $1,000 is not insurable and is shipped at the sender’s risk.

4.3 - ELECTRONIC DEVICES
If an electronic device is shipped in its original box and the customer chooses to purchase insurance, physical damage to the equipment is covered. However, insurance will not cover device malfunctions, whether due to shipping or not.

5 - UNINSURABLE PACKAGES, SHIPPED AT SENDER’S RISK

5.1 - PERISHABLE GOODS

Perishable products containing ice or other liquids must be shipped in a sealed plastic bag designed for such purpose (available at points of sale). In addition, it is always mandatory to include enough refrigerant to preserve products for a period of at least 24 hours. Here is what we consider to be perishable:

• Food, wine
• Animal sperm
• Samples for analysis, blood
• Organs
• Flowers and plants
• Items requiring temperature control
• Packages with a limited shelf life

5.2 - VALUABLE ITEMS AND FRAGILE ITEMS

• Items valued at over $1,000 (see prohibited packages)
• Jewelry, diamonds, furs
• Gift certificates, show tickets
• Works of art, antiques (purchase, sales or estimated price is not insurable or refundable)
• Electronic devices that are not in their original boxes
• Fragile packages, glass, pottery, porcelain, crystal, ceramics, collectibles, precious metals and other breakable goods
• Cremation remains

6 - LIMITATION OF LIABILITY EXPEDIBUS
does not undertake to ship or deliver a package within a predetermined period. Shipments are subject to available bus space and to the conditions listed here. The recipient will be notified of the arrival of the package at the destination point of sale as soon as possible.

EXPEDIBUS declines, rejects and does not accept any responsibility for the consequences of any delay in date and time of receipt of any document contained in a shipment, such as submissions, calls for tenders, contracts, purchase or sale offers, lawsuits, summonses or other legal or commercial documents where the deadline for receipt may be important.

EXPEDIBUS cannot be held liable (including for the value of $100) in the following cases:

• Breakdowns
• Poor road conditions
• Poor weather conditions
• Strikes
• Accidents
• Any other event out of our control
• Errors or omissions on the part of the sender or recipient (such as false statements, missing information, shipping of prohibited items)

EXPEDIBUS assumes no liability for any financial losses due to delay, loss or breakage of property.

7 - UNCLAIMED PACKAGES OR PACKAGES REFUSED BY THE ADDRESSEE
Packages are stored free of charge for ten (10) days following notice of arrival to the recipient. An unclaimed package or a package that is refused during the first ten (10) days is returned to the sender, who must pay the return shipping. If, after being notified, the sender does not recover the package, it will be kept by the carrier for a period of 90 days, after which the latter may dispose of it as it sees fit.

8 - CLAIMS
Any claim relating to the shipment of a package must be made in writing by the sender at [email protected] within 60 days of shipping. It will be forwarded to the appropriate carrier. Enquiries must include:

• The original invoice stating the value of the lost or damaged item
• All details relating to the loss or damage
• Pictures of the item before and after being packaged
• A copy of the bill of lading
• Full contact information

The carrier is not required to settle a claim until shipping charges have been paid.