We ship any package weighing 34kg (75 lb) or less as per the conditions described below.
The dimensions must be less than 24 x 40 x 84 inches. (60 x 100 x 210 cm). If a second dimension exceeds 40 inches, shipping costs will be charged double the regular rate. Please check the luggage compartment capacity with customer service.
A shipment on a single bill of lading may include up to five (5) parcels from a single sender to the same recipient.
Several bills of lading may be assembled on one trip, provided the truck is not overloaded.
The name, address, and telephone number of the sender and recipient must be clearly indicated on all packages. Warnings such as fragile, perishable or any other relevant information must also appear on packages where applicable.
The sender must declare the content and value of any package being shipped and comply with restrictions.
We accept shipments of personal effects, provided the transaction is paid in full at the original point of sale.
Shipments of bumpers are automatically charged at double the regular rate. Expedibus reserves the right to open and inspect packages in order to verify the contents.
The fee schedule detailing the various charges for shipping by bus is updated annually. For any package shipped whose total volume is greater than 12 cu ft (oversized package), shipping costs are double the regular rate.
The rate structure for basic service includes the cost of shipping from the origin point of sale to the destination point of sale.
The rate is determined by package weight and distance travelled.
Any shipment where fees will be payable at destination (for collection) is subject to a $3.00 additional charge.
Pickup and delivery charges will be added to the shipping fee.
For packages with two dimensions exceeding 40 inches (oversized package) the pickup and delivery charges correspond to double the regular rate, even if the volume is less than 12 cu ft.
If more than one truck load is required for a single pickup or delivery, the rate applies independently to each load. If a special truck is needed to complete the trip, special charges will apply where this service is offered.
The sender must declare the value of any package shipped. In case of loss or damage, the carrier’s liability is limited to the actual value of the item up to a maximum of $100 per shipment if no additional insurance was paid. Insurance coverage up to a maximum of $1,000 is available at a small extra charge. Any item valued at over $1,000 is not insurable and is shipped at the sender’s risk. If electronic equipment is shipped in its original box and the customer chooses to purchase insurance, physical damage to the equipment is covered. However, insurance will not cover malfunctions of the device, whether or not due to shipping.
Perishable goods (with a limited shelf life), as well as:
No more lost, damaged, torn parcels: our courtesy bags are sturdy, but gentle on your shipments and always free at all our customer counters.
For more safety, EXPEDIBUS requires special packaging for fresh or frozen foods, and edible or other products that contain ice. At just $2.17 per item, they are your guarantee against losses.
Send a bicycle safely and efficiently: place it in a bag for $3.50, or in a box for $10,00. Check the carrier’s requirements before choosing.
With EXPEDIBUS, all of Québec is yours to cycle. Add $5 to the cost of your passenger ticket, buy your bag or box (above), and you’re ready to set off. Note. Passengers traveling with a bicycle must present themselves to the delivery service of their boarding point one hour before departure. The bicycle must be dismantled and packaged before boarding.
Perishable products containing ice or other liquids must be shipped in a sealed plastic bag designed for the purpose (available at points of sale). In addition, it is always preferable to include enough refrigerant to preserve products for a period of at least 24 hours. Items requiring controlled temperature. All packages valued over $1,000 (see note on prohibited parcels). Electronic devices that are not in their original boxes. Fragile packages, glass, pottery, porcelain, crystal, ceramics, collectibles, precious metals and other breakable goods. Cremation remains. Items purchased via the Internet.
Expedibus declines, rejects and does not accept any responsibility for the consequences of any delay in date and time of receipt of any document contained in a shipment, such as submissions, calls for tenders, contracts, offers to purchase or sell, lawsuits, summonses or other legal or commercial documents where the deadline for receipt may be important.
A package is stored free of charge for ten (10) days following notice of arrival to the recipient. An unclaimed package or a package that is refused during the first ten (10) days is returned to the sender, who must pay the return shipping. If, after being notified, the sender does not recover the package, it will be kept by the carrier for a period of 90 days, after which the latter may dispose of it as he sees fit.
Expedibus does not undertake to ship or deliver a package within a predetermined period. The recipient will be notified of the arrival of the package at the destination point of sale as soon as possible.
Expedibus cannot be held liable (including for the value of $100) in the following cases :
Breakdowns, poor road conditions, weather conditions, strikes, accidents or other acts of God.
Errors or omissions on the part of the sender or recipient (such as a false statement, missing information, shipping of prohibited parcels).
Expedibus assumes no liability for consequential losses due to delay, loss or breakage of property.
Any claim relating to the shipment of a package must be made in writing to the carrier indicated on the bill of lading within 30 days after shipment. The claimant must attach the original invoice, stating the real value of the lost or damaged item as well as full details of the loss or damage. The carrier is not required to settle a claim until shipping charges have been acquitted.